Terms & Conditions
1. About us
This website is operated by Spot Downlights. These Terms & Conditions apply to orders placed through our website.
2. Orders
- By placing an order, you confirm that the information you provide is accurate and complete.
- An order is accepted once we issue an order confirmation and/or dispatch confirmation.
- We may contact you if we need further details to process your order.
3. Pricing and VAT
- Prices are shown in GBP.
- VAT is applied where applicable and displayed at checkout.
- We take care to ensure prices are correct; if an obvious pricing error occurs, we may cancel the order and refund you.
4. Payment
Payment must be made using the methods offered at checkout. Orders are not dispatched until payment is confirmed (unless otherwise agreed in writing).
5. Delivery
Delivery options, costs and estimated timescales are shown at checkout. Dispatch times may vary depending on stock availability. If an item is on backorder, we will contact you with an updated estimate.
6. Title and risk
Ownership of goods passes to you once we have received payment in full. Risk passes on delivery.
7. Returns and refunds
Please refer to our Returns & Refunds page for details of the process and eligibility. Consumer statutory rights are not affected.
8. Faulty goods
If goods are faulty, you may be entitled to a repair, replacement or refund in line with your statutory rights. Please contact us promptly with your order number and details of the issue.
9. Limitation of liability
Nothing in these terms limits or excludes liability where it would be unlawful to do so (including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation).
Subject to the above, we are not liable for losses that are not reasonably foreseeable or for business losses such as loss of profit, revenue, goodwill or opportunity.
10. Product information
We aim to display product images and descriptions accurately. Colours may vary depending on your device. Specifications may change by the manufacturer; if a specification is critical for your application, please contact us before ordering.
11. Governing law
These terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact
Email: contact@spotdownlights.co.uk
Key points
- Prices shown at checkout
- VAT applied where applicable
- Ownership passes once paid; risk passes on delivery
- Consumer and trade terms may differ