Delivery Information

Last updated: 12 December 2025

Dispatch times

We aim to dispatch stock items within 1–2 working days of order confirmation (Monday to Friday, excluding UK bank holidays).

If an item is not immediately available, we will contact you with an estimated lead time. For many backordered items, this is typically 6–8 working days.

Delivery services

We use reputable couriers and delivery services to provide tracked delivery where possible. The available options and costs are shown at checkout.

Standard tracked delivery (typical 1–3 working days after dispatch)
Express options may be available depending on destination and order contents

Delivery areas

We deliver across the United Kingdom. Some remote areas (including certain postcodes in the Highlands & Islands and Northern Ireland) may have extended delivery times and/or different shipping costs, which will be displayed at checkout where applicable.

Tracking your order

Once your order has shipped, we’ll send a dispatch confirmation email with tracking details (where provided by the courier).

Receiving your delivery

Please ensure someone is available to receive the delivery where required.
If you request a safe place or neighbour delivery, this is done at your instruction.
On receipt, check the packaging for visible damage before disposing of it.

Damaged, missing or incorrect items

If your order arrives damaged, incomplete, or incorrect, please contact us as soon as possible with:

Your order number
A description of the issue
Photos of the outer packaging and the affected item(s)

Email: contact@spotdownlights.co.uk

Delivery delays

Courier delays can occur due to factors outside our control (for example, severe weather or peak delivery periods). If tracking shows a problem or your order is overdue, please get in touch and we’ll help resolve it.

Delivery at a glance

Tracked UK delivery on most orders
Dispatch: usually 1 working day (stock items)
Backorders: typically dispatched in 6–8 working days
Tracking: sent by email once shipped