Privacy Policy

1. Overview

This Privacy Policy explains how Spot Downlights collects, uses and protects personal data when you use our website or place an order.

2. What we collect

• Contact details (such as name, email, telephone number)
• Billing and delivery details (addresses and related information)
• Order and payment information (payment method details are handled securely by our payment providers; we do not store full card details)
• Account information if you create an account
• Website usage data (such as IP address, device information, and pages viewed) where enabled

3. How we use your data

• To process and fulfil your orders
• To provide customer support and respond to enquiries
• To manage your account (if applicable)
• To improve our website and services
• To prevent fraud and maintain security
• To comply with legal and accounting obligations

4. Legal bases (UK GDPR)

We process personal data where it is necessary for:

• Contract (to supply goods you have ordered)
• Legal obligations (for example, tax and accounting requirements)
• Legitimate interests (such as improving services and preventing fraud), balanced against your rights
• Consent (for marketing where you have chosen to opt in)

5. Who we share data with

We may share personal data with trusted service providers as needed to run our business, including:

• Payment providers
• Couriers and delivery partners
• Website hosting and security providers
• Professional advisers (for example, accountants) where necessary

We do not sell personal data.

6. Marketing

If you opt in, we may send you emails about Spot Downlights products, offers and guides. You can unsubscribe at any time using the link in our emails or by contacting us.

7. Data retention

We keep personal data only as long as necessary for the purposes described above, including to meet legal, accounting, or reporting requirements.

8. Your rights

You may have rights under UK data protection law, including:

• Access to your personal data
• Correction of inaccurate data
• Deletion of data (where applicable)
• Restriction or objection to processing (where applicable)
• Data portability (where applicable)
• Withdrawal of consent (where processing is based on consent)

9. Cookies

We use cookies and similar technologies to help the website function, improve performance, and (where enabled) understand how the site is used. You can control cookies through your browser settings.

10. Contact

If you have questions about this policy or your personal data, contact us at contact@spotdownlights.co.uk.

Your privacy matters

• We only use data to provide our services and improve your experience
• We do not sell personal data
• You can request access, correction or deletion where applicable